porcelana
Last updated: February 17, 2026
Thank you for shopping at Cris & Me. We want you to be fully satisfied with your purchase. If you are not completely happy, please review our returns policy below.
1. Right of Withdrawal (EU Customers)
If you are purchasing from within the European Union, you have the legal right to withdraw from your purchase within 14 calendar days without giving any reason.
The withdrawal period expires 14 days from the day you receive your order.
To exercise this right, you must notify us in writing (email is acceptable) before the 14-day period ends.
You then have 14 additional days to return the item after notifying us.
2. Return Conditions
To be eligible for a return:
The item must be unused and in original condition.
The item must be returned in its original packaging.
Proof of purchase (order confirmation or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned (unless defective):
Personalized or custom-made products
Perishable goods
Intimate or hygiene-related items (if opened)
Gift cards or digital products
If you are unsure whether your item qualifies, please contact us.
4. How to Request a Return
To start a return:
Email us at [your business email]
Include your order number
State the reason for return (optional for EU withdrawal right)
Once approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
5. Refunds
Once we receive and inspect your returned item:
We will notify you of approval or rejection.
Approved refunds will be processed within 7–14 business days.
Refunds will be issued to the original payment method.
Shipping costs are non-refundable unless the return is due to our error.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
Contact us within 7 days of delivery.
Provide photos and your order number.
We will arrange a replacement or full refund at no additional cost to you.
7. Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at [your email].
8. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account again
Contact your credit card provider
Contact your bank
If you’ve done all of this and still have not received your refund, please contact us.
9. Contact Information
If you have questions about returns or refunds:
Email: [your business email]
Website: https://crisandme.es/