{"id":517,"date":"2026-02-17T08:10:46","date_gmt":"2026-02-17T08:10:46","guid":{"rendered":"https:\/\/crisandme.es\/?page_id=517"},"modified":"2026-02-28T09:47:23","modified_gmt":"2026-02-28T09:47:23","slug":"returns-policy","status":"publish","type":"page","link":"https:\/\/crisandme.es\/es\/returns-policy\/","title":{"rendered":"Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"517\" class=\"elementor elementor-517\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-0655f28 elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"0655f28\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-73b3ba8 elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"73b3ba8\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">porcelain<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f7cad9d e-flex e-con-boxed e-con e-parent\" data-id=\"f7cad9d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e49f7fc color-scheme-inherit text-left elementor-invisible elementor-widget elementor-widget-text-editor\" data-id=\"e49f7fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInUp&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"194\" data-end=\"231\"><strong data-start=\"194\" data-end=\"211\">Last updated:<\/strong> February 17, 2026<\/p><p data-start=\"233\" data-end=\"400\">Thank you for shopping at <strong data-start=\"259\" data-end=\"272\">Cris &amp; Me<\/strong>. We want you to be fully satisfied with your purchase. If you are not completely happy, please review our returns policy below.<\/p><h2 data-start=\"407\" data-end=\"447\">1. Right of Withdrawal (EU Customers)<\/h2><p data-start=\"449\" data-end=\"613\">If you are purchasing from within the European Union, you have the legal right to withdraw from your purchase within <strong data-start=\"566\" data-end=\"586\">14 calendar days<\/strong> without giving any reason.<\/p><ul data-start=\"615\" data-end=\"882\"><li data-start=\"615\" data-end=\"695\"><p data-start=\"617\" data-end=\"695\">The withdrawal period expires <strong data-start=\"647\" data-end=\"694\">14 days from the day you receive your order<\/strong>.<\/p><\/li><li data-start=\"696\" data-end=\"804\"><p data-start=\"698\" data-end=\"804\">To exercise this right, you must notify us in writing (email is acceptable) before the 14-day period ends.<\/p><\/li><li data-start=\"805\" data-end=\"882\"><p data-start=\"807\" data-end=\"882\">You then have <strong data-start=\"821\" data-end=\"843\">14 additional days<\/strong> to return the item after notifying us.<\/p><\/li><\/ul><h2 data-start=\"889\" data-end=\"912\">2. Return Conditions<\/h2><p data-start=\"914\" data-end=\"942\">To be eligible for a return:<\/p><ul data-start=\"944\" data-end=\"1124\"><li data-start=\"944\" data-end=\"1000\"><p data-start=\"946\" data-end=\"1000\">The item must be <strong data-start=\"963\" data-end=\"999\">unused and in original condition<\/strong>.<\/p><\/li><li data-start=\"1001\" data-end=\"1059\"><p data-start=\"1003\" data-end=\"1059\">The item must be returned in its <strong data-start=\"1036\" data-end=\"1058\">original packaging<\/strong>.<\/p><\/li><li data-start=\"1060\" data-end=\"1124\"><p data-start=\"1062\" data-end=\"1124\">Proof of purchase (order confirmation or receipt) is required.<\/p><\/li><\/ul><p data-start=\"1126\" data-end=\"1199\">We reserve the right to refuse returns that do not meet these conditions.<\/p><h2 data-start=\"1206\" data-end=\"1232\">3. Non-Returnable Items<\/h2><p data-start=\"1234\" data-end=\"1292\">The following items cannot be returned (unless defective):<\/p><ul data-start=\"1294\" data-end=\"1440\"><li data-start=\"1294\" data-end=\"1334\"><p data-start=\"1296\" data-end=\"1334\">Personalized or custom-made products<\/p><\/li><li data-start=\"1335\" data-end=\"1355\"><p data-start=\"1337\" data-end=\"1355\">Perishable goods<\/p><\/li><li data-start=\"1356\" data-end=\"1405\"><p data-start=\"1358\" data-end=\"1405\">Intimate or hygiene-related items (if opened)<\/p><\/li><li data-start=\"1406\" data-end=\"1440\"><p data-start=\"1408\" data-end=\"1440\">Gift cards or digital products<\/p><\/li><\/ul><p data-start=\"1442\" data-end=\"1507\">If you are unsure whether your item qualifies, please contact us.<\/p><h2 data-start=\"1514\" data-end=\"1543\">4. How to Request a Return<\/h2><p data-start=\"1545\" data-end=\"1563\">To start a return:<\/p><ol data-start=\"1565\" data-end=\"1704\"><li data-start=\"1565\" data-end=\"1605\"><p data-start=\"1568\" data-end=\"1605\">Email us at <strong data-start=\"1580\" data-end=\"1605\">[your business email]<\/strong><\/p><\/li><li data-start=\"1606\" data-end=\"1638\"><p data-start=\"1609\" data-end=\"1638\">Include your <strong data-start=\"1622\" data-end=\"1638\">order number<\/strong><\/p><\/li><li data-start=\"1639\" data-end=\"1704\"><p data-start=\"1642\" data-end=\"1704\">State the reason for return (optional for EU withdrawal right)<\/p><\/li><\/ol><p data-start=\"1706\" data-end=\"1757\">Once approved, we will provide return instructions.<\/p><p data-start=\"1759\" data-end=\"1853\">Customers are responsible for return shipping costs unless the item is defective or incorrect.<\/p><h2 data-start=\"1860\" data-end=\"1873\">5. Refunds<\/h2><p data-start=\"1875\" data-end=\"1922\">Once we receive and inspect your returned item:<\/p><ul data-start=\"1924\" data-end=\"2099\"><li data-start=\"1924\" data-end=\"1970\"><p data-start=\"1926\" data-end=\"1970\">We will notify you of approval or rejection.<\/p><\/li><li data-start=\"1971\" data-end=\"2038\"><p data-start=\"1973\" data-end=\"2038\">Approved refunds will be processed within <strong data-start=\"2015\" data-end=\"2037\">7\u201314 business days<\/strong>.<\/p><\/li><li data-start=\"2039\" data-end=\"2099\"><p data-start=\"2041\" data-end=\"2099\">Refunds will be issued to the <strong data-start=\"2071\" data-end=\"2098\">original payment method<\/strong>.<\/p><\/li><\/ul><p data-start=\"2101\" data-end=\"2173\">Shipping costs are non-refundable unless the return is due to our error.<\/p><h2 data-start=\"2180\" data-end=\"2212\">6. Damaged or Incorrect Items<\/h2><p data-start=\"2214\" data-end=\"2269\">If you receive a damaged, defective, or incorrect item:<\/p><ul data-start=\"2271\" data-end=\"2354\"><li data-start=\"2271\" data-end=\"2314\"><p data-start=\"2273\" data-end=\"2314\">Contact us within <strong data-start=\"2291\" data-end=\"2301\">7 days<\/strong> of delivery.<\/p><\/li><li data-start=\"2315\" data-end=\"2354\"><p data-start=\"2317\" data-end=\"2354\">Provide photos and your order number.<\/p><\/li><\/ul><p data-start=\"2356\" data-end=\"2430\">We will arrange a replacement or full refund at no additional cost to you.<\/p><h2 data-start=\"2437\" data-end=\"2452\">7. Exchanges<\/h2><p data-start=\"2454\" data-end=\"2568\">We only replace items if they are defective or damaged.<br data-start=\"2509\" data-end=\"2512\" \/>If you need an exchange, contact us at <strong data-start=\"2551\" data-end=\"2567\">[your email]<\/strong>.<\/p><h2 data-start=\"2575\" data-end=\"2604\">8. Late or Missing Refunds<\/h2><p data-start=\"2606\" data-end=\"2642\">If you haven\u2019t received your refund:<\/p><ul data-start=\"2644\" data-end=\"2737\"><li data-start=\"2644\" data-end=\"2677\"><p data-start=\"2646\" data-end=\"2677\">Check your bank account again<\/p><\/li><li data-start=\"2678\" data-end=\"2715\"><p data-start=\"2680\" data-end=\"2715\">Contact your credit card provider<\/p><\/li><li data-start=\"2716\" data-end=\"2737\"><p data-start=\"2718\" data-end=\"2737\">Contact your bank<\/p><\/li><\/ul><p data-start=\"2739\" data-end=\"2825\">If you\u2019ve done all of this and still have not received your refund, please contact us.<\/p><h2 data-start=\"2832\" data-end=\"2857\">9. Contact Information<\/h2><p data-start=\"2859\" data-end=\"2906\">If you have questions about returns or refunds:<\/p><p data-start=\"2908\" data-end=\"2983\"><strong data-start=\"2908\" data-end=\"2918\">Email:<\/strong> [your business email]<br data-start=\"2940\" data-end=\"2943\" \/><strong data-start=\"2943\" data-end=\"2955\">Website:<\/strong> <span style=\"color: #035045;\"><a class=\"decorated-link\" style=\"color: #035045;\" href=\"https:\/\/crisandme.es\/\" target=\"_new\" rel=\"noopener\" data-start=\"2956\" data-end=\"2981\">https:\/\/crisandme.es\/<\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Last updated: February 17, 2026 Thank you for shopping at Cris &amp; Me. We want you to be fully satisfied<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-517","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Returns Policy - CRIS &amp; ME<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/crisandme.es\/es\/returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Returns Policy - CRIS &amp; ME\" \/>\n<meta property=\"og:description\" content=\"Last updated: February 17, 2026 Thank you for shopping at Cris &amp; Me. 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