porcelain

Last updated: February 17, 2026

Thank you for shopping with Cris & Me. This Shipping Policy explains how we process and deliver orders placed through our website https://crisandme.es/.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours will be processed the next business day.

  • During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been successfully placed, and another email when your order has been shipped.

2. Shipping Locations

We currently ship to:

  • Spain

  • Selected European Union countries

  • International destinations (where applicable)

If your country is not listed at checkout, please contact us for assistance.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Delivery location

  • Package weight

  • Selected shipping method

From time to time, we may offer free shipping promotions. These will be clearly displayed on our Website.

4. Estimated Delivery Times

Estimated delivery times:

  • Spain: 2–5 business days

  • European Union: 4–10 business days

  • International: 7–15 business days

Please note that delivery times are estimates and may vary due to:

  • Carrier delays

  • Customs clearance procedures

  • Weather conditions

  • High-volume shipping periods

We are not responsible for delays caused by third-party carriers.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) via email.

Tracking information may take 24–48 hours to update.

6. Customs, Duties & Taxes

For international orders:

  • Customers are responsible for any customs duties, import taxes, or additional fees imposed by their country.

  • Cris & Me is not responsible for delays due to customs procedures.

7. Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout.

We are not responsible for orders delivered to incorrect addresses provided by the customer. Additional shipping fees may apply for re-delivery.

8. Lost or Damaged Packages

If your order arrives damaged or appears to be lost:

  • Contact us within 7 days of delivery (or expected delivery date).

  • Provide your order number and any relevant photos (for damaged items).

We will work with the shipping carrier to resolve the issue as quickly as possible.

9. Contact Us

If you have any questions regarding shipping, please contact us:

Email: [your business email]
Website: https://crisandme.es/